Nicolaus Nong Wilfrid Wada, NNWW (2025) Peran Kompetensi Digital Dalam Memediasi Pengaruh Kualitas Sistem Dan Kualitas Layanan Terhadap Kinerja Pegawai di KSOP Laurentius Say Maumere. Other thesis, Stiamak Barunawati Surabaya.
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Abstract
Penelitian ini bertujuan untuk menganalisis peran kompetensi digital dalam memediasi pengaruh kualitas sistem dan kualitas layanan terhadap kinerja pegawai, dengan studi kasus pada Kantor Kesyahbandaran dan Otoritas Pelabuhan (KSOP) Laurentius Say Maumere. Dalam era digitalisasi, sistem layanan pelabuhan seperti Inaportnet menuntut kesiapan sumber daya manusia, khususnya dalam hal kompetensi digital, agar sistem tersebut dapat dioperasikan secara optimal dan berdampak nyata pada peningkatan kinerja. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan teknik analisis Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS). Populasi dalam penelitian ini adalah seluruh pegawai KSOP Laurentius Say Maumere yang menggunakan sistem Inaportnet, dengan jumlah sampel sebanyak 75 orang yang dipilih menggunakan teknik purposive sampling. Instrumen pengumpulan data berupa kuesioner yang disusun berdasarkan indikator variabel kualitas sistem, kualitas layanan, kompetensi digital, dan kinerja pegawai. Hasil penelitian menunjukkan bahwa kualitas sistem secara langsung tidak bepernagrauh siginifikan dan kualitas layanan secara langsung berpengaruh signifikan terhadap kinerja pegawai. Selain itu, kompetensi digital juga berperan sebagai variabel mediasi yang tidak signifikan dalam hubungan antara kualitas sistem dan signifikan dalam hubungan antara kualitas layanan terhadap kinerja pegawai. Temuan ini menegaskan bahwa kompetensi digital merupakan faktor kunci dalam mendukung implementasi sistem informasi kepelabuhanan seperti Inaportnet. Oleh karena itu, pengembangan kompetensi digital melalui pelatihan dan pendidikan berkelanjutan menjadi langkah strategis untuk meningkatkan kinerja pegawai dalam mendukung efisiensi layanan pelabuhan dan pencapaian tujuan organisasi. This study aims to analyze the role of digital competence in mediating the influence of system quality and service quality on employee performance, with a case study at the Office of the Harbourmaster and Port Authority (KSOP) Laurentius Say Maumere. In the digital transformation era, port service systems such as Inaportnet demand readiness from human resources, particularly in digital competence, to ensure optimal system utilization and tangible improvements in performance.This research uses a quantitative approach with data analysis through Structural Equation Modeling (SEM) based on the Partial Least Squares (PLS) method. The population consists of all employees at KSOP Laurentius Say Maumere who use the Inaportnet system, with a sample of 75 respondents selected using purposive sampling. Data were collected using questionnaires developed based on indicators of system quality, service quality, digital competence, and employee performance. The results of the study indicate that system quality does not have a significant direct effect, whereas service quality has a significant direct effect on employee performance. Additionally, digital competence serves as an insignificant mediating variable in the relationship between system quality and employee performance, but plays a significant mediating role in the relationship between service quality and employee performance. These findings emphasize that digital competence is a key factor in supporting the implementation of port information systems such as Inaportnet. Therefore, developing digital competence through continuous training and education is a strategic step to enhance employee performance in supporting port service efficiency and achieving organizational goals
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | H Social Sciences > HC Economic History and Conditions |
| Depositing User: | NICOLAUS N N Nicolaus |
| Date Deposited: | 31 Jul 2025 07:19 |
| Last Modified: | 31 Jul 2025 07:19 |
| URI: | http://repositori.stiamak.ac.id/id/eprint/726 |
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